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Frequently Asked Questions

What information do I need to make an online payment?

In order to make an online payment, you will need:

  1. Your Account Number, found on the upper right corner of your bill.
  2. Your PIN #, found on the upper right portion of your bill.
  3. Your Credit Card information:
    • 16 digit number from front of card 9999-9999-9999-9999
    • Card expiration month and year MMYY
    • Card Verification Value (CVV) number, 3-digit code printed on the back of the card, 999
    • Complete Name and address of your credit card billing location
    • eMail address (optional)

I don't know my Account Number. Where can I find it?

Your Account Number is found on the upper right corner of your bill. Please place your mouse over the "Where can I find these numbers on my bill?" to display the location of the Account number.
If you wish to make an online payment and do not have your Account Number, please call the GSW home office.

I forgot my PIN#. Where can I find it?

Your PIN # is found on the upper right portion of your bill. Please place your mouse over the "Where can I find these numbers on my bill?" to display the location of the PIN number.
If you wish to make an online payment and do not have your PIN #, please call the GSW home office.

Is this website Secure?

Yes, the website is secure using Secure Sockets Layer (SSL) Technology. SSL technology enables encryption of sensitive information during online transactions.

How do I get a copy of my payment?

In order for you to receive an acknowledgement of your online payment, you must have a valid email address. When you enter your name and credit card information, you can also enter your email address.

I do not have an email address. How can I get a copy of my online payment?

After your online payment has been approved, you will be presented a confirmation screen with on option to PRINT a receipt. Click this option to directly print a receipt.

Can I pay more than the total amount due?

Yes, you can pay more than the total amount due. We will carry forward any amount over the present total due and apply it to your next bill. You can use this feature to avoid late fees or charges when you might be out of town when your next bill is issued.

When is my payment processed?

Online payments will not be processed until end of next business day.

Once I make an online payment, can I later make a payment by mail?

Yes, you can change your method of payment at any time.

Why must I have to enter my credit card information with each payment?

The online payment process requires current card information with each payment. For security and privacy purposes, GSW does not retain any of this personal information.

I have a new credit card number where do I go to change it?

You can make the change by going to "Change Your Security Information", and editing your credit card information. ( You may always select to store this information ).

Can I make partial/over payments?

You may choose any amount to be paid. Do keep in mind, when making partial payments GSW may impose additional fees for non-payment of the entire bill amount prior to the due date.

Can I receive a payment confirmation at my email address when I use my relative's credit card number?

Yes, you may use your email address.

Is there a Charge or Fee for using credit or debit cards?

Currently, GSW has no Charge or Fee to the customer for using this service. However, keep in mind, the provider of your Credit / Debit Card may have Charges or Fees.

Can I use my Debit/ ATM card to make payments?

Yes, you may use your Debit/ ATM card to make payments. However, keep in mind they are considered as VISA/ Credit Card Payments. Credit Card Charges/ Fees , if any, would apply.